Terms of Service

Acceptance of Terms

By accessing and using Xera Krin's business management platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

Xera Krin provides a comprehensive business management platform that includes:

• Point of Sale (POS) and online sales management
• Inventory and product management
• Order processing and fulfillment tracking
• Customer and supplier relationship management
• Financial reporting and analytics
• Multi-location and multi-user support

User Accounts

To access our Service, you must:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Use the Service only for lawful business purposes

Subscription Plans

We offer various subscription plans with different features and pricing. All plans include a free trial period unless otherwise specified.

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to change our pricing with 30 days notice
• Failed payments may result in service suspension
• You may cancel your subscription at any time

Free Trial

We offer a free 30-day trial for new users. No payment information is required during the trial period. At the end of the trial, you must choose a paid plan to continue using the Service.

Data and Privacy

Your Data

• You retain ownership of all data you input into the Service
• We will not access your data except as necessary to provide the Service
• You can export your data at any time
• We implement industry-standard security measures

Data Processing

Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service.

You agree NOT to use the Service to:

• Violate any laws, regulations, or third-party rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for competitive analysis or benchmarking
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without permission

Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• We may perform maintenance that temporarily affects availability
• We will provide reasonable notice for planned maintenance
• We are not liable for outages beyond our reasonable control

Intellectual Property

The Service and its original content, features, and functionality are owned by Xera Krin and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

• We grant you a limited, non-exclusive license to use the Service
• You may not copy, modify, or distribute our intellectual property
• All trademarks and logos are our property
• You retain rights to content you create using the Service

In no event shall Xera Krin be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all claims arising from the use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Termination

By You

You may terminate your account at any time by contacting our support team or through your account settings.

By Us

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Fail to pay subscription fees
• Engage in prohibited activities
• Pose a security risk to our systems

Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will provide you with the ability to export your data for 30 days after termination.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Iraq, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Sulaimanyah, Iraq.

Support and Contact

We provide customer support through multiple channels:

• 24/7 email support for all users
• Live chat support during business hours
• Phone support for premium plan subscribers
• Comprehensive documentation and tutorials